Question 1

How do I book an online vet consultation?

Accepted Answer

Pick a consultation type (Quick Chat, Quick Call, or Comprehensive Care), choose a slot, add your pet's details, and pay securely via Razorpay. You'll be connected to a verified vet right after payment is confirmed.

Question 2

Is the veterinarian on PawVerse verified?

Accepted Answer

Yes. Every vet on PawVerse is identity- and qualification-verified by our team before they can accept consultations, so you always speak to a genuine, registered Indian veterinarian.

Question 3

What if no vet is available or I need a refund?

Accepted Answer

If a consultation cannot be fulfilled, your payment is automatically refunded via Razorpay. Transparent pricing and a clear refund policy mean you are never charged for a service you did not receive.

Question 4

Can I consult a vet for an emergency at night?

Accepted Answer

PawVerse is available 24/7. Emergency and urgent cases are flagged by our AI triage and routed to an available veterinarian on priority, including late nights and weekends.

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