1. Online Consultations

• Cancellations made at least 2 hours before the scheduled consultation are eligible for a full refund.
• Cancellations made less than 2 hours before the scheduled time will not be eligible for a refund, as the veterinarian's time has been reserved.
• If a veterinarian is unable to attend the scheduled consultation, a full refund or reschedule will be offered.
• No-shows by the user will not be eligible for any refund.

2. Medicines & Product Deliveries

• Products and medicines are sourced and dispatched by our partner clinics and vendors.
• Returns, refunds, or replacements for products are subject to the specific vendor's policies.
• If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photographs for resolution.
• Prescription medicines cannot be returned once dispatched due to safety regulations.

3. Promo Codes & Discounts

• Refunds for discounted bookings will be processed based on the actual amount paid after discount.
• Promo codes are non-refundable and non-transferable.

4. Refund Process

• Approved refunds will be processed within 5-7 business days to the original payment method.
• Refunds are processed through Razorpay and may take additional time depending on your bank or payment provider.
• For UPI payments, refunds are typically reflected within 2-3 business days.
• For card payments, refunds may take 5-10 business days depending on the issuing bank.

5. How to Request a Refund

To request a refund or cancellation, you can:

• Contact us via WhatsApp support available on our website.
• Email us at care@pawversepets.in with your booking details.
• Use the contact form on our Contact page.

6. Exceptions

Pawverse reserves the right to deny refund requests in cases of:

• Fraudulent or abusive booking patterns.
• Consultations that have already been completed.
• Violations of our Terms and Conditions.

7. Contact Us

For any queries related to refunds or cancellations, please reach out to us at care@pawversepets.in.