Your pet's emergency vet is minutes away, not miles away.

Yes. Our emergency phone line on +91 96255 21168 is answered 24/7, every day of the year, including nights, weekends and public holidays. Online consultations run alongside it. Between 10:30 PM and 9:30 AM fewer vets are online, so chat consultations pause for those hours. Video consultations, including the priority tier, stay open, with a Rs 150 night premium for the vet who is on call. The phone line is usually the faster route at those hours.

A veterinarian is guaranteed within 30 minutes of payment, and in practice every consultation so far has connected in under 10. PawVerse sells chat and video consultations, and there is no separate emergency tier, so if your pet is in immediate danger call the emergency line rather than waiting for a chat reply: a voice call is answered straight away.

For triage, yes, and that is exactly what it is for: understanding how serious this is, what to do in the next fifteen minutes, and whether you need to leave for a clinic now. For anything needing hands-on treatment, such as severe trauma, heavy bleeding, a suspected fracture or a collapsed pet, the vet will send you to the nearest in-person emergency hospital immediately and stay reachable while you travel.

Difficulty breathing, suspected poisoning, seizures, sudden collapse, a bloated or distended abdomen, heavy bleeding, being hit by a vehicle, heatstroke, straining to urinate with nothing passing, and difficult labour. Any one of these needs a veterinarian now. Call the emergency line rather than waiting on a message.

Open-mouth breathing in a cat, very fast breathing at rest, blue or pale gums, and choking sounds are all emergencies. Call the emergency line immediately so a veterinarian can talk you through the next step while you head to the nearest clinic. Do not wait for a chat reply when the problem is breathing.

The exact fee is shown on the booking screen before you pay, with no hidden charges, whether you choose chat, audio or video. You always see the price before you confirm.

Yes. Every veterinarian is checked against the Veterinary Council of India or a State Veterinary Council register before their profile goes live, and that includes the vets who take after-hours consultations.

Always. Whenever a case needs oxygen, IV fluids, imaging or surgery, our veterinarians escalate immediately and help you get to the nearest hospital. The purpose of the consultation is accurate triage, never delaying in-person care your pet needs.

Yes. You receive a digital prescription after every consultation and can order the medicines for home delivery, with 3-hour delivery in Delhi-NCR and standard delivery across other serviceable cities.

Dogs and cats are covered first, with support for rabbits, birds, and small animals such as hamsters and guinea pigs. If you are not sure whether your pet is covered, start a chat and the team will tell you honestly rather than take a booking we cannot serve.