We're real people. Reach us like one.
No ticket numbers. No bots asking you to describe your problem in three words or less. PawVerse is a small, dedicated team, and we take every message seriously.
Pet emergency? Don't scroll.
If your pet needs urgent care right now, call us directly. A vet picks up within minutes, 24 hours a day, every day of the year.
The right channel gets you a faster answer.
Different questions deserve different paths. Here is who handles what.
Pet parents - consultations & bookings
Booking a consultation, talking through a symptom, asking about a prescription, or help with your pet's health records.
- Call: +91 96255 21168
- WhatsApp: +91 8882130284
Available 24/7 for emergencies. General support every day, 8 AM to 10 PM IST.
General support
Non-urgent questions about your account, booking status, medicine delivery, or anything that does not need immediate vet access.
- Email: care@pawversepets.in
- WhatsApp: +91 8882130284
Every day, 8 AM to 10 PM IST. We aim to reply within 4 hours during support hours.
Veterinarians & clinics
For vets who want to join the PawVerse network or clinics that want to list. Every vet is verified against VCI before going live, so please include your registration details.
- Email: care@pawversepets.in (subject: Vet Partnership)
- Start listing: pawversepet.com/login
Partnership enquiries responded to within 1 business day.
Press, media & brand partnerships
For journalists covering pet care or Indian startups, and brands interested in co-marketing or community events. Our founder Pramiti is available for interviews.
Media enquiries responded to within 1 business day.
Not sure which channel fits? Write to us directly.
We will route your message to the right person and get back to you within a few hours.
We're active where pet parents are.
Things people ask before they reach out.
Yes. Our vet line at +91 96255 21168 is live 24/7. A vet or our support team picks up and, if a consultation is needed, we connect you within minutes.