Blood in Her Stool at 7 am, and a Doctor Who Made It Right

Pet Profile

• Name: Daisy

• Species: Dog

• Date: 21 August 2026

• Pet Parent Profile: A Pet owner searching for help early in the morning, before clinics open

Initial Concern

At 7.08 am, Daisy's owner wrote: "There was blood in her stool and some blood was dripping when she tried to excrete stool."

It was early morning. Clinics weren't open. She went to the PawVerse website, directly, looking for a vet.

What Happened Next

Dr Rohit Bambel joined, and from the first moment he treated her case seriously. He worked through the bleeding with her, took the time it needed, and handled her with care.

By the end, the conversation closed with: "Thank you so much doctor for your help," and a heart.

What the Doctor Did

• Took the case seriously from the moment he joined

• Worked through the bleeding in detail

• Gave a prescription, which she could source herself, since PawVerse didn't supply it in this case

How Long PawVerse Stayed With Them

The thread was held open, and she was messaged afterwards to check in.

Outcome

The case was resolved on the call, and the conversation ended in thanks.

The Human Moment

She wasn't thanking us for a short wait. The wait was long. She thanked us because, once someone was there, he was kind, careful and thorough. That's the part we're proudest of, and it's why we're telling this story with the wait left in.

A Note on Waiting Times

This wait was not typical. The median time to connect to a doctor is now under 10 minutes.

Why This Case Matters

• It is a service-recovery story told honestly, and the point is what happened after the delay

• It shows that how a customer is treated can matter more than the mistake that came first

• It speaks to a real search intent: frightened owners seeing blood in their dog's stool before clinics open

Key Takeaway

"The wait was longer than it should have been. The care that followed is why she said thank you."